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Member Since 05 Aug 2010
Offline Last Active May 30 2022 04:44 AM

#187823 [Solved] postgres remote access

Posted by Krydos on 26 June 2021 - 08:19 PM

database: vonhut85_Pharmacy
username: vonhut85_root

Remote access enabled.

host all all md5

This would enable remote access to all postgresql databases on the entire server. Remote access is disabled by default for a reason. Most people don't need to want remote access as it reduces the security of your account massively. So, no. Not going to do that. Good try though.

#187751 [Solved] Remove DNS Entry from Server Cluster - (cPanel Error)

Posted by Krydos on 25 June 2021 - 02:31 AM

There was a problem with the dns cluster which caused Ricky and Tommy to not talk to each other. That should be fixed now.

#187701 account load

Posted by Krydos on 24 June 2021 - 03:13 AM

Yeah, if the server is experiencing high load it's not a good idea to do things that would cause the load to go even higher.

#187696 account load

Posted by Krydos on 24 June 2021 - 02:25 AM

There is no arbitrary line that you can cross. Our load graphs intentionally don't list an actual measurement of memory because we don't suspend people for crossing a certain number.
The way it works is everyone can use as much memory as they want until the server performance drops below an acceptable level. When that happens the account causing the most load is suspended to restore the server performance. Here's an example
Day 1:
shinjuke 60 GB
user1    30 GB
user2    30 GB
user3    30 GB
total   150 GB

Day 2:
shinjuke 50 GB
user1    40 GB
user2    40 GB
user3    40 GB
total   170 GB
So on day 2 you actually caused less load than one day 1, but since the overall server load is higher for the second day you were suspended. Other hosts would just suspend you as soon as you hit an arbitrary number like 50 GB. I think our system is fairer though because as long as the server uptime remains high enough why should you get suspended for crossing a meaningless line? The downside to our system is it has a tendency to confuse people.

#187634 [Solved] My IP address has been blocked

Posted by Krydos on 21 June 2021 - 11:03 PM

Unblocked. If you login at https://www.heliohost.org/login/ that won't happen again.

#187605 [Solved] Http 2.0

Posted by Krydos on 21 June 2021 - 02:42 AM

I'm just going to close this as solved since there's way too many people using php 5.4 still. It's not just Byron and Wolstech, there's 30 other people as well. I would like to enable it, but it doesn't look possible at this time.

#187583 [Solved] Cannot Access website and remote mysql

Posted by Krydos on 20 June 2021 - 01:32 AM

Try johnny.heliohost.org as the host. Since your account was recently unarchived your domain hasn't propagated through all the dns yet.

#187386 Cool Non-Profit SSL Website

Posted by Krydos on 15 June 2021 - 02:09 AM

Does this cover EV certificates? That would be kind of cool to get. Otherwise I don't really see the point of switching from the free Let's Encrypt certificates that we already have.

#187201 O cant acess my account and website os off line.

Posted by Krydos on 08 June 2021 - 02:38 AM

Your domain stopped wokring because it expired 3 days ago. You need to log in to tucows and buy it for another year.

#187174 [Solved] Suspended: georgevi

Posted by Krydos on 07 June 2021 - 05:32 PM

That account is suspended for Phishing.

HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username.

We apologize for any inconvenience this may have caused.

#187132 [Solved] Change domain

Posted by Krydos on 06 June 2021 - 11:52 PM

I checked to see if your changed your domain successfully...
...and you did not. You typed your domain as 'jrx2-dev' which doesn't have a valid tld. You have to actually type out the whole thing 'jrx2-dev.heliohost.us' into the box. Anyways, I went ahead and changed it for you.

Also, it used to take up to 48 hours to change a main domain, but now (if you do it right) it takes less than 2 hours.

#187021 [Solved] Ricky Py 3.9.5 Need some python modules

Posted by Krydos on 03 June 2021 - 06:20 PM

There you go https://krydos1.heli...in/modules39.py

#186864 [Solved] Can I change server or buy server to used more disk usage

Posted by Krydos on 27 May 2021 - 02:19 AM

I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2021-07-27. Let us know if there is anything else we can help you with. Thank you so much for your donation!

#186840 [Solved] Can I change server or buy server to used more disk usage

Posted by Krydos on 26 May 2021 - 04:47 AM

I merged your two forum accounts, and set it so the email address that you donated from is your forum contact address. Then I sent you a new Tommy invite to that same address. Since the emails match now the username hong98 should be available. Let me know once your account is created and I can give you an extra 1000 MB storage.

#186800 [Solved] Can I change server or buy server to used more disk usage

Posted by Krydos on 25 May 2021 - 04:35 AM

The username hong98 is reserved for you. Probably the reason you can't register it is because your forum email address appears to be invalid, which begs the question how did it get set that way in the first place? I thought you had to validate your email address to create a forum account or create a hosting account which creates the forum account for you.


Anyways regardless of how that happened, the way to fix it is to change your forum account's contact email address to the email address you're trying to create your hosting account with. Once they match the username will be available to create a new hosting account.